Refund policy
Refund, availability, and product-condition policy
Refunds, replacements, and final-sale treatment are handled with clear rules suited to serious agricultural transactions.
Refund assurance
Availability-based protection
Full refund will be issued if product is unavailable or criteria are not met.
When refunds apply
- Full refund will be issued if product is unavailable or criteria are not met.
- Refund treatment applies only after internal review of the transaction record, payment status, and order condition.
- Administrative adjustments may be made where quantity, buyer identity, or logistics details need correction before release.
When replacement applies
- Damaged products identified during approved delivery handling will be replaced immediately.
- Buyers should report any delivery-related product issue as soon as it is identified.
- Supporting evidence may be requested to complete review of the reported issue.
Final-sale treatment
- All sales are final after collection and confirmation by the client.
- Post-collection claims may be declined where the product was accepted without timely issue reporting.
Related commercial notes
- VAT applies where invoiced and will be stated clearly on commercial quotes and invoices.
- Delivery costs are determined with each approved order. Fulfillment options may include Dangote fleet delivery or approved self-collection, subject to policy and logistics availability.
- Manual verification and authorization remain part of the release process before collection or delivery handling.